Returns & Exchange
Production Time

Standard Production: 3 Weeks – 4 Weeks 


Express Production: 2 Weeks – 3 Weeks (+$50)


Super Express 1 Weeks – 2 Weeks (+$100)
The Above production time does not apply to micro twist wigs


Micro Twist Wigs: 4 – 6 Weeks(Although the processing time may be shorter)

Cancellation

Our cancellation period is within 24hrs in which the order was made and a non refundable fee of $100 will be deducted per wig for the cost of materials and logistics from the order as we start production almost immediately.

Then, after the 24hrs period, We would not accept any form of cancellation as all orders are final and are custom made based on customers preference which we start processing almost immediately.


Shipping

We Ship Worldwide, Using DHL Express
. All Packages can be tracked after the item has be shipped and tracking number generated.

Ready to ship
Ready to ship takes 1-5 days to process
Return & Exchange

– We don’t accept any form or type of returns. – Exchange can only be CONSIDERED if there was a production error from Citi Beauty World with picture and video evidence from the customer proving the item was received in bad production condition.

-All orders must be returned in the original packaging state and lace not cut or tempered, wig not used.

-All exchanges/ complains must be made within 24 hours (1day) of recorded client receipt, or the return/exchange can no longer be processed.

Changes and Redos

If you make changes other than what you selected, A fee of $100 will be charged,
If you decide to change your mind on the wig after production a non refundable 50% surcharge will be applied,
we believe in customer satisfaction and that’s why we always send video and pictures of your wig to you after production for your approval before we can proceed to shipping. After video confirmation is sent you have 3 days to finalize the transactions for prompt response from support. If you don’t respond to our email we will ship your wig and assume that you approve to receiving your order and we will not be held accountable for any complaints, refund, exchange nor returns

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